Allan Topp wrote about his West Bend bread pan, to which his dough is sticking:
>Before I cough up the $50 that they are looking for (reality check here -
>about 30% of the cost of a new machine!) I thought I would check with you
>good people. Is it justified? Is there another way?
I had a similar problem, but in my case my Zojirushi paddle froze; it would
not knead. I called Zo's 800 number, and they told me I needed a new pan,
about $50. Like Allan, I was taken aback, since one can buy a new machine
for about $100. I told the representative this, and expressed my
disappointment that an expensive part would last less than 2 years. He
said, "Well, OK, if you send $9 for postage and handling, we will replace
it." And they did. :-) $9 is a far cry from $50. The moral of this story
is: it pays to argue. Good luck, Allan.
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Joyce L. Owen jowen@oregon.uoregon.edu
Eugene OR
The problem with doing it right the first time is that no one appreciates
how hard it was.