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Breadsters, The following information about machine repair was provided by Bruce M. Binder (bruceb@locus.com) a while back, he sent his machine in for service and it took about 3 weeks. When he did receiveit back, it didn't seem like it was repaired to his satisfaction: Welbilt Appliance, Inc. Parts and Service Department 25 Rose Place Garden City, New York 11040 (201) 866-1594 Hope this helps, Mike Longo longo@attdrs.att.com