Bread-Bakers v006.n005.1

The breadmaker I purchased for Christmas for my parents is a big success. 
They use it every day.  The only complaint they have is that the bread is
dry.  Does anyone out there know what they can add to moisten it.  They
stick to the directions faithfully and don't want to upset the apple cart,
but should they add more water, or what?  Any help would be appreciated.