Bread-Bakers v006.n002.2

 My daughter has recently received an Hitachi Breadmaster breadmaker.
Apparently it can do everything, even make jam.  I think it was in the
$200-250 range.  The only problem is the crust.  She says it is not like
regular baker's bread.  It is chewy.  Sometimes she even takes it off.
Is this because of something she is doing or is probably the breadmaker's
fault?
.t3